Moderation Approach
- Hybrid of automated tools (keyword detection) and human review.
- Focused on identifying:
- Defamation
- Fraudulent listings
- Spam
- Harmful/offensive content
Reporting Mechanism
- Users may flag any listing, review, or content.
- A "Report" button is present on each user-generated item.
Review & Action
- Reported content is reviewed within 7 days.
- Possible actions:
- No action (content compliant)
- Content removal
- User warning
- Account suspension or ban (for severe or repeated violations)
Appeals Process
- Users may appeal a moderation decision by contacting [support email].
- Appeals are reviewed within 14 days.
Transparency Reporting
- An annual report will be published showing:
- Number of takedowns
- Number of appeals
- Types of violations
